The fundamentals

Our solutions consultants can help you with the big picture. They get to understand your needs and thoroughly clarify your aims and objectives to define what success looks like. They work with you to identify pain points and design a high-level structure for your solution, working with you to explore solution types, formats, techniques and media, whilst at the same time taking full account of your constraints like budget and timelines.

Our learning designers build upon the high-level design to create detailed storyboards. Working with your subject matter experts and source materials provided, the learning designer’s job is to maintain accuracy of content whilst at the same time maximise interactivity and engagement within the bounds of your chosen design approach.

Whatever your budget and chosen solution type, our team of highly creative graphic artists, animators and 3D specialists can ensure your brand is reflected accurately and your content is presented beautifully using bespoke graphics, infographics and iconography, high-quality photography, animations, video and photorealistic 3D modelling.

Our e-learning developers are highly skilled and experienced in the use of a wide range of e-learning development tools. We also have programmers that can create custom components or build content from the ground up, meaning we can meet the most demanding intricate challenges in terms of complex or sophisticated functionality, interactivity or virtual environments.

Each phase of our process has an associated QA gate. We review our work for accuracy, instructional design, inclusiveness, creativity and innovation, and technical compliance. All QA and technical testing activity is undertaken by team members who are independent from the those in the design and development team.

Our media experts use a wide range of industry standard software and tools to create, edit and manipulate bespoke audio and visual assets of the highest quality.

Our bespoke e-learning is accessed in over 150 countries and to date, we have translated into 35 languages. However, localisation is not always just about translation. Our work with global organisations means we have extensive experience of adapting our content to reflect local variations in terms of culture, working processes and practices, and legislation, for example.

We have a thorough understanding of accessibility and have extensive experience of creating fully accessible content, particularly for organisations in the public sector who have stringent requirements in this regard. This means we’re able to provide pragmatic advice depending on the balance of your priorities.

We use artificial intelligence where it makes sense in terms of getting the balance right between quality and budget. For example, the highest quality audio narration will feature one or more professional (human) voices, recorded and edited in a professional recording studio. However, the quality of computer-generated voices is improving all the time and for some customers, AI produces an output that meets their needs perfectly well. Similarly with translation - where 100% accuracy and quality is a must-have priority, we’ll recommend the use of human translators and a full linguistic review by a native speaker, but again for some customers, AI translation is capable of providing the results they need.